Active Ibiza

Shipping Information

At Active Ibiza

We strive to offer the best service and deliver your products in a timely manner. We partner with Printful, a trusted print-on-demand fulfillment provider, to handle all of our orders. Below, you’ll find detailed information about our shipping processes.

Shipping Rates

We offer competitive shipping rates based on your location and order total. Here’s a breakdown:

  • Domestic (within the US):
    • Standard Shipping: Calculated at checkout based on the total weight of your order.
    • Free Shipping: On orders over $50 within the United States.
  • International Shipping:
    • Standard International Shipping: Rates vary by destination and will be calculated at checkout.

Please note that all shipping fees are calculated based on shipping costs.

Fulfillment and Shipping Times

Each product you order is custom-made, so please allow time for production and shipping. The total delivery time includes both fulfillment and shipping.

  • Fulfillment Time: 2-7 business days
    • We carefully print, pack, and ship your items through Printful. The fulfillment time can vary depending on the product type and order volume.
  • Estimated Shipping Time:
    • United States: 3-4 business days
    • Canada: 6-10 business days
    • Europe: 5-10 business days
    • Rest of the World: 10-20 business days

Shipping Methods

  • Standard Shipping: The most economical option.
  • Express Shipping: Expedited delivery for when you need your order faster (available at checkout).

Our orders are shipped via reliable carriers, including USPS, FedEx, DHL, and local postal services depending on your location.

  • Fulfillment Time: 2-7 business days
    • We carefully print, pack, and ship your items through Printful. The fulfillment time can vary depending on the product type and order volume.
  • Estimated Shipping Time:
    • United States: 3-4 business days
    • Canada: 6-10 business days
    • Europe: 5-10 business days
    • Rest of the World: 10-20 business days

International Shipping

We offer worldwide shipping, but please be aware that some international orders may be subject to customs duties and taxes, which vary by country. Customers are responsible for any additional fees once their package arrives at customs.

Order Tracking

Once your order is shipped, you will receive an email with tracking information so you can follow your package’s journey. Please allow up to 48 hours for the tracking information to update after you receive the shipping confirmation email.

Shipping Delays

While we do our best to ensure timely delivery, please note that shipping times are estimates and not guaranteed. Delays can occur due to high order volumes, holiday seasons, or customs processing for international orders.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [Your Support Email] with your order number, and we will work with Printful to resolve the issue. We will either resend the item or issue a refund, depending on the situation.

Additional Shipping Notes:

  • Orders are processed Monday through Friday, excluding holidays.
  • Shipping times do not include the time it takes to fulfill your order (2-7 business days).
  • Any questions about shipping? Feel free to Contact Us.