Scuba Diving Cancellation Policy

The guaranteed booking of place for a particular activity is not mandatory. But, in this case, the customer will be targeted at “Waiting List” leaving his post pending availability. If the customer wishes to guarantee the place for the specific activity, it must be full paid in advance. If the customer cannot perform the activity booked, will be applied the following Refund Policy:

  • Refund all money paid for the service contracted in the case of cancellation of activity by the dive center, independently of the reason for the cancellation.
  • Refund the full amount paid less the 10% in concept of management expenses (will be returned, therefore, 90% of the money paid) for the service contracted in the case of cancellation of activity by diver when the cancellation is made 10 days before the event:
  • For 5 days prior will be refunded 70%
  • For 4 days before a refund of 50%
  • For 2 days prior will be refunded 20%.
  • For cancellations within less than 2 days is not returned the money paid.

For activities involving collective booking of more than 5 pax, will use the following parameters:

  • Refund the full amount paid less the 10% in concept of management expenses (will be returned, therefore, 90% of paid out) for the service contracted with PUNTA DIVE IBIZA in the case of cancellation of activity by the group of divers when the cancellation is made 15 days before the event.
    • For 10 days prior will be refunded 70%
    • For 9 days before a refund of 50%
    • For 7 days prior will be refunded 20%.
    • For cancellations within less than 7 days does not return the money paid.
  • For activities containing expenses payments to third persons/companies (e.g. the purchase of Access Pass to the theory portion of a PADI online courses, extra boat rentals, etc.) we will not refund the payment made for the third persons/companies. For the amount remaining we will apply the refund options explained above s above.
  • In the case of medical problem, returned 80% of the money paid by the person with the medical problem (does not extend to the booking of his/her companion/s), as long as they present a doctor’s certificate which states his/her temporary or total incapacity for diving. In case of failure to submit a doctor’s certificate we apply the refund options explained above s above.
  • Once the client get on the boat there is no refund if the dive is not done for reasons of sea sickness, problems of equalization, be cold or problems with own diving equipment.

The payment made for the specific activity implies the acceptance of the conditions previously established.

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